Fan Service Agent - German speaker

  • Customer Service
  • Groningen, Netherlands

Fan Service Agent - German speaker

Job description

We See you! Are you currently looking for a job within a young, international organisation? Have you always wanted to work with such a diverse group of festival-, sports-, museum-, music- or culture organisations? Don’t hesitate to contact us, because we are looking for part-time and full-time Fan Service Agents!


We're See Tickets, the European leader in ticketing! With a healthy dose of enthusiasm and experience, we, with 450 colleagues working from 9 different countries, strive towards a mission. The mission is to create the ultimate fan experience for our customers, whether they are fans of sports, music, theatre, culture or entertainment!


As one of the world's largest ticketing companies, we serve over a thousand clients from festivals to performance venues, sporting events and monuments, including Amsterdam Dance Event, Mysteryland, Defqon 1, Wildeburg, Paradiso, Tomorrowland, André Rieu and the Dutch Design Week. Our state of the art ticketing solution makes millions of fans across the globe excited to purchase their tickets for their favourite events.


The first festivals were a great success, could it be that we already saw you at Awakenings festival or at the Gashouder? We also can’t get enough of the butterflies you experience at a festival, and of course, it all starts with a ticket. Because we are expanding our team in Groningen, we’re looking for motivated German speaking agents who want to take our service to the next level for the best Fan experience!


As a Fan Service Agent

  • You love talking to people and solving problems;

  • You will provide a wide range of solutions to fans via email, chat, social media and different (online) communication channels;

  • You’re always looking for ways to optimize the fan’s experience ;

  • You work with your team and the rest of the company to find the answer to any question.


What are you going to learn?

  • Communicate with fans of different events, from hardstyle to classic music;

  • Much, much more about everything that goes on behind the scenes of the world’s most interesting events!

Requirements

  • You’re currently living or studying in the area of Groningen.
  • You’re available for a minimum of 24 hours a week and are flexible from Monday until Saturday between 9:00 (Saturday 10:00) and 19:00h.

  • You have a high fluency, both written and spoken in German and English.

  • You know your ways with tools like G Suite, Excel and even a bit of Zendesk (if not, we'll teach you!).

  • You’re a team player, like to think in solutions and know how to prioritise.

  • Last but not least, you're that person who's always in for visiting events in their spare time!


What we offer!

  • A young, dynamic and ambitious team within an international organisation;

  • The possibility to work on and/or visit events in your spare time;

  • We grow, you grow! We strongly believe in personal development and will help you along the way to achieve that;

  • A centrally located office in the city centre of Groningen;

  • Daily fresh fruit and healthy snacks to keep you kicking and alive;

  • Multiple internal events and twice a year a company party you cannot and do not want to miss!


See you soon!