Customer Service Agent Germany

  • Customer Service
  • Groningen, Netherlands

Customer Service Agent Germany

Job description

We See you! Are you looking for a (side) job next to your studies, and would you like to work for the most exciting events in the field of sports, music, theatre, culture or entertainment? Then read on quickly, because we are looking for a part-time Customer Service Agent!


We’re See Tickets, the European leader in ticketing! With a healthy dose of enthusiasm and experience, we, with 450 colleagues working from 9 different countries, strive towards a mission. The mission is to create the ultimate fan experience for our customers, whether they are fans of sports, music, theatre, culture or entertainment!


As one of the world’s largest ticketing companies, we serve over a thousand clients from festivals to performance venues, sporting events and monuments, including Glastonbury Festival, Tomorrowland and Amsterdam Dance Event. Our state of the art ticketing solution makes millions of fans across the globe excited to purchase their tickets for their favourite events.


The events are dropping in again, and that’s noticeable in the Customer Service department. To expand the current team, we are looking for enthusiastic German-speaking agents who go the extra mile to provide an excellent fan experience. Of course, you’re not alone in this because, together with the international team of agents, you will work from our vibrant office in the heart of Groningen.


Responsibilities Customer Service Agent

  • You are responsible for delivering the best and state of the art fan-brand experience; in other words, no question is too crazy for you!

  • You’ll be assisting fans over the phone, e-mail, social media and all other communication channels.

  • You’ll work with our Paylogic ticketing platform and will take care of solving payment and/or ticket problems.

  • You report any hick-ups or improvements to the Customer Service Coordinator.

Requirements

  • Your communication skills in German and English are, if you say so yourself, excellent!

  • You live in the Groningen area.

  • You have flexible availability for a minimum of 24 hours per week. (Working hours vary between 08:30 - 17:00 and on Saturdays from 10:00 - 17:00)

  • You are a real multi-task hero, and you have a great sense of responsibility.

  • It’s all in the details, accurate, and you can also easily prioritise tasks.

  • Of course, you like to visit a festival, concert or event in your spare time.


This is what we offer

  • Irregularity allowance for working in the evenings and weekends;

  • A committed, versatile and open team in an international organisation;

  • All the essentials: travel allowance from 10 km, pension scheme with a contribution from us, 24 vacation days, career opportunities and training/coaching sessions;

  • The possibility to visit events outside working hours;

  • Partially working from home and from our office in the heart of Amsterdam and/or Groningen;

  • We grow; you grow with us! We believe in your potential to grow within the organisation;

  • Monthly internal (remote) events and at least twice a year a large company party.


See you soon!