Client Success Executive Belgium

  • Client Success
  • Antwerpen, Belgium

Client Success Executive Belgium

Job description

We See you! Are you up for the challenge of assisting and advising event organisers on their digital strategy in the world of ticketing? Do you get a lot of energy from being in contact with customers and do you already see yourself sparring with various departments, including Business Development, Product and Event Services? Then send us a message!

 

We’re See Tickets, the European leader in ticketing! With a healthy dose of enthusiasm and experience, we, with 450 colleagues working from 9 different countries, strive towards a mission. The mission is to create the ultimate fan experience for our customers, whether they are fans of sports, music, theatre, culture or entertainment!

 

As one of the world’s largest ticketing companies, we serve over a thousand clients from festivals to performance venues, sporting events and monuments, including Tomorrowland, Studio 100, Dour Festival, Crammerock and many more. Our state-of-the-art ticketing solution makes millions of fans across the globe excited to purchase their tickets for their favourite events.

 

Working as a Client Success Executive

As a Client Success Executive, you will work in a young team at our brand new office near Antwerp Central Station. Our Belgium team consists of 7 colleagues who are committed to delivering success for our customers. You will be adding tickets and events into our system. Additionally, you will also be in daily contact with (key) accounts within the Benelux to create options in our system as efficiently and effectively as possible for the customer.

You will also:

 

  • Work closely with the Client Success Manager to provide existing (key) accounts with a structural and proactive service;

  • Guarantee long-term collaborations, relationships and the supervision and implementation of contract management;

  • See the potential of your Clients and realise continuous growth by providing tailor-made advice and exploiting commercial opportunities;

  • Prepare a monthly up-to-date forecast.

Requirements

  • You work and think at a Bachelor’s level;
  • You live near Antwerp or can easily commute;

  • You have at least 1 year of work experience in a similar role;

  • Your command of the French and English language in both word and writing is, if you say so yourself, excellent, Dutch is a nice to have;

  • You are precise, think in solutions and know how to set priorities;

  • You are a team player, ambitious and positivity are your middle name;

  • You are familiar with software applications such as G Suite, Excel, Zoho and online (marketing) tools;

  • Last but not least: You are a top-notch ping pong player.


What we can offer you

  • A salary that matches your work experience(s); supplemented with additional benefits;

  • A dedicated, versatile and open team in an international organisation;

  • A laptop and mobile phone of your choice, which you are most comfortable working with;

  • All the essentials: travel allowance, meal vouchers and eco-cheques

  • 20 vacation days and 12 ADV days;

  • Great career opportunities and associated training and/or coaching sessions;

  • Group insurance and hospitalisation insurance;

  • Working from our office in the heart of Antwerp;

  • Monthly internal events and a large company party at least twice a year;

  • The opportunity to visit events.


See you soon!